What is a single customer view (SCV) and why Strata Managers should have one.

What is a single customer view (SCV) and why Strata Managers should have one.

What is a single customer view (SCV) and why Strata Managers should have one.

by Luis Fleita

Definition: A single customer view is a consistent and holistic representation of the data held by an organisation about its customers that can be viewed in one place.

As a Strata Manager, How much do you really know your customers? How much valuable information is really falling through the cracks? How much would you benefit if all that valuable information was captured and displayed in one user friendly location?

As strata managers are constantly having to do more with less, tighter budgets, fewer people, it seems like the only thing abundant is data and information that is or could be getting captured. That said, data and information is only valuable to a business when it can be accessed and interpreted quickly.

A serious and common issue in the strata industry is that all this information is kept in disparate locations, in either email folders, paper in filing cabinets, staff desktops, maintenance systems or server based financial software’s designed in the 90’s, making it difficult to keep a complete and clear overview of each customer.

With that in mind, Stratafy set out to design and develop a single customer view module, part of a greater ecosystem, which allows strata managers and building managers to draw value from on a daily basis but more importantly in a user friendly way.

Stratafy’s Single Customer View module is unique in the market. The Single Customer View, Single Lot View and Single Building View allows managers to see and access all vital information in one location without having to click through and dig deep into archaic server based software systems to find what you need. Everything from customer contact information, financials, email correspondence, maintenance requests, through to relevant building information like insurances can be accessed all in one location.

5 key benefits of a single customer view

  1. Save Time

A single customer view saves Strata Managers time they might have spent trying to find the relevant information required. It’ll eliminate guesswork and gives Strata Managers an accurate understanding of their customer, the lot their customer lives in and the building they are part of, all at a glance.

2. Improved Customer Satisfaction

By having all the information required linked and accessible in one location, Strata Managers can pull up exactly what a customer may be referring to and more, all from one location very quickly, resulting in happier customers.

3. Optimised Customer Services

Quite simply, unifying data in this way makes it easier for Strata Managers to see and understand their customers, predict their behaviours and improve customer service.

4. Up to date customer information

The creation of a single customer view has the added advantage of presenting your customers data as clean, accurate, up-to-date and consistent to all areas of your business.

5. Improved analytical capabilities

As per point four above, there are added benefits to having data in a consistent and up-to-date format, another key benefit is having it connected to Stratafy’s Business intelligence module, allowing you to run dynamic reports on overall business activities, everything from total dollars spent on plumbing, time taken to close a maintenance request through to total portfolio reporting.

Want to know more about Stratafy’s Single Customer View Module and how it can help your business, book a demo today.



Author: Luis Fleita – Co-founder & CEO


How Stratafy helps?

Our Single Customer View is plug n play and ready to deploy.

Stratafy Launches BI Analytics to help Property Managers thrive with multi-layer visual reporting

Stratafy Launches BI Analytics to help Property Managers thrive with multi-layer visual reporting

Stratafy Launches BI Analytics to help Property Managers thrive with multi-layer visual reporting

Source: Product Update

Stratafy Launches BI Analytics to help Property Managers thrive with multi-layer visual reporting

Stratafy has been helping Property Managers, Strata Managers, Facility Managers and Building Managers thrive in the way they operate and engage with their end users.

After being recognised for a number of innovative award categories, the Stratafy Team have once again gone that extra mile to drive insights to action.

The Stratafy Co-Founders commented:

” We are optimising the end user experience by making data readily available in a visualised format to Property Managers. This allows an increased customer experience, reduces risk and generates additional revenue and operational cost savings. By providing this next layer of multi-level reporting we are equipping Property Managers with the tools they need to make faster decisions and conveniently access a health snapshot of their building.”

There are over 44 visualisations on the analytics dashboard to support clients. Stratafy strives to continue to provide additional ongoing insights to clients in order to help drive future predictions about business optimisation opportunities.

These visualisations will enable clients to quickly gauge their Building Community, Building Operations, Staffing Operations SLA’s and Transactional health.

For existing clients, Stratafy BI Analytics will be provided free of charge as an act of good faith to say thanks for the support along their journey to revolutionise Property Management across Residential, Commercial & Retail properties.

At Stratafy, we connect people to property.


How Stratafy helps?

Get in touch today to understand and have a view at Stratafy and our BI Analytics to show you the future of property management. Book an obligation free demonstration today.

The business case for building smart cities & regions

The business case for building smart cities & regions

The business case for building smart cities and regions

Importance of Proptech

The business case for building smart cities and regions

Building smart cities and regions is about a lot more than integrating intelligent technologies into our infrastructure and digital systems. The core ethos boils down to impact – improving the quality of life for all people regardless of socioeconomic or geographical barriers. This idea of putting people first is not new, but has just recently been accepted as the appropriate plan of attack for elected and public officials across the country. This means that we don’t rush to play with the shiny object in the room, but instead, collaborate together to solve real problems, for real people, using smart technologies as a tool to support.

Implementing smart technologies and strategies into our systems and infrastructure planning helps leaders:

  • Cut costs

  • Generate revenue

  • Create value

So what is the business case for improving people’s lives? It just so happens that taking an approach aimed at putting people first, revolving around building smart regions doesn’t only bolster social mobility, but also catalyzes economic development in our urban, suburban, and rural cores where residents and visitors have easy access to information, transportation, and opportunities. Additionally, smart planning helps to alleviate otherwise strained municipal budgets by helping governments cut costs, generate new revenues, and create better experiences for residents and guests. Cost savings and revenue generation is enabled by optimizing or altogether replacing outdated systems and infrastructure. The ‘three t’s of smart planning’ can ensure economic growth and opportunity: technology, transportation, and tourism. Enable access to information and opportunities via technology, move people around the city to jobs, education, healthcare, and leisure with smart mobility solutions, and inject new dollars into local economies through tourism and strategic growth.


The Three ‘C’s’ of Smart Cities

  • Community

  • Collaboration

  • Connectivity

The Three ‘T’s’ of Smart Cities:

  • Technology

  • Transportation

  • Tourism

Venture Smarter has been dedicated to helping leaders in government, business, and academia navigate smart cities and the digital transformations therein. Several questions must always be answered: What is a smart city? What applications can be used to benefit people or to optimize outdated infrastructure and systems? What is the cost and how will it be funded? How can we track and measure outcomes and impact? Can we use a budget neutral planning model?

As the vision changes place to place, so does the strategy. But certain focal points must not be overlooked if smart planning is meant to ensure systems interoperability, fiscal sustainability, and risk mitigation.

  • Technology and planning process standards should be in place,
  • interdisciplinary stakeholder groups must be engaged, and
  • projects must be launched with specific outcomes in mind that work together to create better places to live, work, and visit. 


Article Source: View Original Article Source here

How Stratafy helps?

As a mobile first focus, Stratafy becomes the key to ensuring the owners and tenants are front of mind.