Stratafy SupportLog your ticket and we will be in touch from our Stratafy Support Staff
ZERO RUDENESS POLICY – At Stratafy we operate a very professional business and expect common curtesy to all staff in all methods of communication. All rude behaviour will result in your tickets logged to de- prioritised. We above and beyond for our clients, and things can sometimes get frustrating but there is never a reason to be mean and aggressive to people. We have a zero bullying and aggressive behaviour policy and this will be enforced and support by all clients, staff and management. Please ensure you word all requests politely.
When logging a support ticket:
Please be detailed with your request >>> Generic comments will not get the right outcome. So give as much information as possible.
All weekend requests and after hour request will be charged with additional fee’s (reference knowledge base). SLA within 2 business days for a response.
End Owners and Tenants Mobile App Support:
End Customer mobile app support is free 24/7 – Usually a response will be provide within 2 business days.
We usually respond quite quickly but our SLA’s are put in place to cater for busy periods and those with positive attitudes.