Stratafy Support

Log your ticket and we will be in touch from our Stratafy Support Staff

ZERO RUDENESS POLICY – At Stratafy we operate a very professional business and expect common curtesy to all staff in all methods of communication. All rude behaviour will result in your tickets logged to de- prioritised. We above and beyond for our clients, and things can sometimes get frustrating but there is never a reason to be mean and aggressive to people. We have a zero bullying and aggressive behaviour policy and this will be enforced and support by all clients, staff and management. Please ensure you word all requests politely.

When logging a support ticket:

Please be detailed with your request >>>  Generic comments will not get the right outcome. So give as much information as possible.

Management Clients:

All weekend requests and after hour request will be charged with additional fee’s (reference knowledge base). SLA within 2 business days for a response.

End Owners and Tenants Mobile App Support:

End Customer mobile app support is free 24/7 – Usually a response will be provide within 2 business days.

We usually respond quite quickly but our SLA’s are put in place to cater for busy periods and those with positive attitudes.